- General Information
- Manufacturer
- Veeam Software
- Manufacturer Website Address
- http://www.veeam.com
- Brand Name
- Veeam
- Service Name
- Standard Support - Renewal
- Product Type
- Service
Standard Support
Veeam's Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Service Description
- 12x5
- Service Details
- Service Response Time: Phone Support
- Severity level 1: 2 hours
- Severity level 2: 8 business hours
- Severity level 3: 12 business hours
- Severity level 4: 24 business hours
- Provided Support
- Software Support
- Phone Support
- Web Support
- New Releases Update
- Web Knowledge Base Access
- Service Availability
- 12 x 5 Phone Support
- 12 x 5 Web Support
- Service Duration
- 1 Year
- Product Supported
- Veeam Availability Suite Enterprise for VMware:
- Installation Type: Locally installed
- License Quantity: 1 Socket